Main Principles

Do's

• Use threads
  • Threads allow you to dive deeper into a sub-topic without spamming the whole channel
  • Dive deeper in the thread
  • Make it clear in the main message who should be reading this
• Tailor your message to your audience
  • Be mindful when posting messages in channels with a lot of members.
• Send longer messages w/ line breaks (shift+enter) rather than sending multiple shorter messages.
  • Messages that consist of multiple paragraphs will be easier to read and creates less notification noise.
• To confirm you saw something, use emoji reactions over short messages to reduce notification noise.
• Use mentions, but with care:
  • @channel / @here / @everyone
    • @here only alerts people who are both in the channel and currently using Slack.
    • @channel alerts anyone who is in the channel, regardless of whether they’re currently logged in or using Slack at the time.
    • @everyone can only be used in #general. It triggers a desktop and mobile notification for all members of the channel — i.e., everyone in your workspace — whether they are active or away.
  • Directly @mention people that you want to include in a thread
• Make sure your profile contains your team and role.

Dont's

• Replying to a message in the main channel – a.k.a. not using threads
• Deleting messages
• Push notification in DnD mode that can wait

@mention people when action is required of them or you want to ensure they've read something

🌟Save folks a notification and write out their name normally if you're just referring to them.

🌟Even if you're DMing someone directly you can @mention them if it requires action so your message also appears in their @ Activity digest.